TERRITORY SIGNAL
LEGAL & COMPLIANCE
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Terms of Service

1. Acceptance of Terms

By accessing or using Territory Signal's platform, website, or any related services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services. These Terms constitute a legally binding agreement between you and Territory Signal ("Company," "we," "us," or "our").

2. Description of Services

Territory Signal operates two distinct product lines. (a) Territory Signal is an AI-powered commercial permit intelligence platform that aggregates, analyzes, and delivers commercially filed permit data and related business signals to licensed contractors. All data in that product is sourced from publicly available government permit databases and public web sources, and the product is provided exclusively to business entities and licensed contractors, not for personal or consumer use. (b) ClearPermit is a municipal permit display service licensed to cities, counties and other public agencies. Under ClearPermit, the agency uploads or transmits its own permit records and we host and present them on a public portal. These Terms apply to both product lines; where a term speaks to contractor licensing or territory exclusivity it applies only to Territory Signal, and where a term speaks to municipal portals it applies only to ClearPermit.

2a. ClearPermit: Display Vendor Role

For ClearPermit municipal portals, the contracting public agency is the owner, custodian and legal discloser of the permit records published. Territory Signal acts solely as a display and hosting vendor. The agency alone decides which records and which fields are included in each upload, and is responsible for any redaction, withholding or exemption required by its public records law before upload. We publish what the agency sends, as received. We do not scrape, crawl or otherwise obtain an agency's permit data from any source other than what that agency uploads or transmits to the portal, we do not add or restore fields the agency has withheld, we do not respond to public records requests on the agency's behalf, and we make no determination as to what the agency is required or permitted to disclose. Correction, redaction and removal requests from the agency are honored on written instruction without our evaluating the underlying legal basis.

3. Exclusive Territory License

Upon execution of a Territory License Agreement and completion of the sealed bid process, the winning contractor is granted an exclusive, non-transferable, non-sublicensable license to receive Territory Signal intelligence data for the designated geographic territory during the contract term. This license grants access rights only and does not convey ownership of any data, software, or intellectual property. Exclusive rights are territory-specific and do not extend to adjacent regions.

4. Free Trial Terms

Territory Signal may offer a 30-day free trial period ("Trial") to qualified contractors. The Trial is non-transferable, limited to one Trial per business entity, and subject to availability. Territory Signal reserves the right to terminate any Trial at its sole discretion. No credit card is required to begin the Trial. Following Trial expiration, continued access requires a paid territory license agreement. Leads and data collected during the Trial are provided on an as-is basis and carry no guarantee of accuracy or exclusivity during that period.

5. Permitted Use

You may use the Services solely for your internal business purposes as a licensed janitorial, cleaning, or commercial facilities contractor. You agree not to: (a) resell, redistribute, sublicense, or share access to the platform or any data with any third party; (b) use the data to train, develop, or improve any machine learning model, AI system, or competitive intelligence product; (c) scrape, harvest, or otherwise extract data from the platform beyond what is made available through our designated export tools; (d) use the Services for any purpose that violates applicable law or regulation.

6. Payment & Billing

All territory license fees are due in accordance with your individual Territory License Agreement. Failure to remit payment by the due date may result in immediate suspension of access. Refunds are not available after the territory license period has commenced. Territory Signal processes payments via Stripe and is not responsible for any bank fees, currency conversion charges, or third-party payment processing issues.

7. Disclaimers & Limitation of Liability

THE SERVICES AND ALL DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TERRITORY SIGNAL DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY DATA PROVIDED. IN NO EVENT SHALL TERRITORY SIGNAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

8. Termination

Territory Signal reserves the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice. You may terminate your agreement by providing written notice in accordance with your Territory License Agreement. Upon termination, your right to access the platform and any associated data ceases immediately.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved by binding arbitration in Humboldt County, California, in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

10. Changes to Terms

Territory Signal reserves the right to modify these Terms at any time. We will notify users of material changes via email or a prominent notice on our website. Continued use of the Services following notice of changes constitutes your acceptance of the revised Terms.

Privacy Policy

1. Scope of This Policy

This Privacy Policy covers all Territory Signal products and websites, including the Territory Signal contractor intelligence platform and the ClearPermit municipal permit portals we host for public agencies. Where a practice differs between the two, it is called out below.

2. Information We Collect

We collect information you provide directly, including: business name, contact name, work email address, phone number, business revenue, and target territory; and, for municipal customers, the name, title, email and phone of the agency staff who sign, accept trial terms, or upload permit data. We also collect technical data such as IP address, browser type, device information, and usage data through standard server logs and analytics tools. Public visitors to a ClearPermit city portal are not required to create an account, and we do not require or request personal information from residents in order to search or view permit records.

3. Permit Record Data

Permit records are government records, not personal information we collect about you, and they are handled separately from the account data described above. For Territory Signal, permit and business-signal data is derived from publicly available government databases and public web sources. For ClearPermit, permit data is supplied entirely by the contracting public agency: the agency determines which records and which fields are published, is responsible for redacting or withholding any exempt, confidential or personally identifying field before upload, and remains the owner and legal discloser of that information. We do not sell permit record data, and we do not enrich agency-supplied permit records with personal information from any outside source. A request to correct, redact or remove information appearing in a city portal should be directed to that city's building department, which controls the record; we will act promptly on the city's written instruction.

4. How We Use Your Information

We use collected information to: (a) provide and improve our Services; (b) communicate with you about your account, territory status, and new signals; (c) process payments and manage billing; (d) comply with legal obligations; (e) prevent fraud and abuse. We do not sell your personal information to third parties.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA: (a) the right to know what personal information we collect and how it is used; (b) the right to delete your personal information, subject to certain exceptions; (c) the right to opt out of the sale of personal information (we do not sell personal information); (d) the right to non-discrimination for exercising your privacy rights. To exercise any of these rights, contact us at privacy@territorysignal.com. We will respond within 45 days.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Business contact information is retained for a minimum of three years for record-keeping purposes. Upon written request, we will delete or anonymize personal information that is no longer required for these purposes.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Data is transmitted over encrypted (TLS/HTTPS) connections. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

8. Third-Party Services

We use third-party service providers including Stripe (payment processing), Base44 (application infrastructure), and standard email delivery services. These providers are contractually bound to protect your data and may not use it for any purpose other than providing services to Territory Signal. We are not responsible for the privacy practices of third-party websites linked from our platform.

9. Cookies & Tracking

We use cookies and similar tracking technologies for session management and platform analytics. You may disable cookies through your browser settings; however, doing so may limit certain functionality. We do not use third-party advertising cookies or behavioral tracking technologies. Our public ClearPermit portals use Cloudflare Turnstile to verify that permit data requests originate from a real browser rather than an automated script. Turnstile runs invisibly, does not require any interaction, and is not used to identify or track individual visitors; Cloudflare's handling of the technical signals it collects is described in the Cloudflare Turnstile Privacy Addendum, available at cloudflare.com/privacypolicy/turnstile.

10. Contact for Privacy Matters

For any privacy-related inquiries, data access requests, or deletion requests, contact us at: privacy@territorysignal.com. All requests will be acknowledged within 5 business days and resolved within 45 days.

Public Records & Data Ownership

1. Who Owns the Records

Permit records published through a ClearPermit portal are the public records of the contracting city, county or agency. That agency is the owner, the custodian and the legal discloser of the information. Territory Signal is a display and hosting vendor. Hosting an agency's records does not make us a custodian of them, does not transfer ownership, and does not make us a party to the agency's public records obligations.

2. The Agency Decides What Is Published

A building permit is generally a public record in every state, but individual fields inside a permit can be sensitive and are sometimes redacted. Examples include a property owner's name or personal contact information, and detail relating to utilities, critical infrastructure, schools or other security-sensitive facilities. Because the agency assembles and sends the export, the agency alone decides which records and which fields appear on its portal, and applies any redaction, withholding or exemption before uploading. That keeps the redaction decision where it belongs, with the agency.

3. We Do Not Pull Agency Data Ourselves

For ClearPermit portals we publish only what the agency uploads or transmits to us. We do not scrape, crawl, harvest or otherwise obtain an agency's permit data from any other source, and we do not add, infer, enrich or restore fields the agency has chosen not to include. Map coordinates are derived only from the addresses contained in the agency's own upload. If the agency stops uploading, nothing further is published.

4. Corrections, Redactions & Removals

Requests to correct, redact or remove information shown on a city portal should be directed to that city's building department, which owns and controls the record. On the agency's written instruction we will correct, redact or remove any record or field promptly, and we do not require or evaluate the underlying legal basis for the request. We do not respond to public records requests on an agency's behalf, and we make no determination as to what an agency is required or permitted to disclose.

5. State-by-State Open Records Law

Every state has an open-records or public-records law under which permit activity is disclosable. States differ in response timelines, allowable fees and specific exemptions, not in whether permit existence and activity is public. Because the agency controls the contents of its own export, the ClearPermit model works under any of these regimes without us interpreting them.

6. Territory Signal Contractor Product

The Territory Signal contractor intelligence product is separate. There, commercially filed permit data and business signals are compiled from publicly accessible government databases and public web sources rather than supplied by an agency, are licensed to contractors for internal business development only, and are never republished on any municipal portal. Agency-supplied ClearPermit portal data and Territory Signal contractor data are handled as separate data sets.

7. No Legal Advice

Nothing in this document or anywhere else on this site is legal advice or a legal opinion about any agency's public records obligations. Agencies should rely on their own counsel, city attorney or state open-records authority to determine what they may publish.

Legal Compliance

Federal Compliance (United States)

Territory Signal operates in full compliance with applicable federal laws and regulations, including: (a) CAN-SPAM Act — all commercial email communications include a clear opt-out mechanism, sender identification, and physical mailing address; (b) Computer Fraud and Abuse Act (CFAA, 18 U.S.C. § 1030) — we access only publicly available government permit databases and do not engage in unauthorized computer access; (c) Electronic Communications Privacy Act (ECPA) — user communication data is handled in accordance with federal wiretapping and electronic privacy statutes; (d) FTC Act Section 5 — we do not engage in unfair or deceptive trade practices; (e) Americans with Disabilities Act (ADA) — we make reasonable efforts to maintain web accessibility standards.

California State Compliance

Territory Signal complies with all applicable California laws, including: (a) California Consumer Privacy Act (CCPA / Cal. Civ. Code § 1798.100 et seq.) — users have the right to know, delete, and opt out as described in our Privacy Policy; (b) California Online Privacy Protection Act (CalOPPA) — this privacy policy is conspicuously posted and clearly discloses our data collection practices; (c) California Unfair Competition Law (Bus. & Prof. Code § 17200) — we do not engage in unlawful, unfair, or fraudulent business practices; (d) California Business and Professions Code § 22575–22578 — operators of commercial websites collecting personally identifiable information from California residents must post a privacy policy, which we do.

Public Data & Web Scraping Compliance

All permit data aggregated for the Territory Signal contractor intelligence product is collected from publicly accessible government databases and official municipal permit portals. We comply with the precedent established in hiQ Labs, Inc. v. LinkedIn Corp. (9th Cir. 2022) and related case law permitting the collection of publicly available web data. We do not scrape data behind authenticated paywalls or private databases. We respect robots.txt directives and do not violate any site's terms of service in our data collection activities. This aggregation activity does not apply to ClearPermit municipal portals: portal data is supplied by the contracting agency and is never collected by us.

State Public Records Law (ClearPermit)

Every state maintains an open-records or public-records statute under which building permit activity is disclosable. Those statutes differ in response timelines, permissible fees and specific exemptions, and a public agency may be required or permitted to withhold particular fields, such as personal identifying information or detail concerning utilities, critical infrastructure or security-sensitive facilities. Because each ClearPermit agency assembles its own export and applies its own redactions before uploading, compliance determinations under the applicable state statute remain with the agency and its counsel. Territory Signal publishes the records the agency elects to release, and does not interpret or apply state public records law on the agency's behalf. See the Public Records & Data Ownership document for the full statement of this allocation.

Platform Security & Data Protection Efforts

Territory Signal and its ClearPermit municipal portals apply commercially reasonable and exhaustive good-faith efforts to protect published data, including database-level access restrictions, service-controlled public endpoints, read-only public interfaces, and per-connection rate limiting on public requests. All data published through a municipal portal is public record information that the municipality has elected to make publicly available, and it remains viewable, printable, and downloadable by the public by design. Security controls, rate limits, and protective measures are provided on a reasonable-efforts basis and are described for informational purposes only. No safeguard, control, or protective measure is represented or warranted as absolute, impenetrable, or capable of preventing all unauthorized access, automated collection, redistribution, or misuse by third parties. Territory Signal disclaims any guarantee of absolute security and shall not be liable for the acts of third parties who access, collect, or reuse publicly published data.

No Legal Advice or Warranty

Nothing in these legal documents constitutes legal advice. Territory Signal provides business intelligence data only. The accuracy and completeness of permit data depends on the timeliness and accuracy of underlying government databases. Territory Signal makes no representation that any data provided will result in a business outcome, contract award, or competitive advantage. Users should conduct their own due diligence before making business decisions based on any data provided by the platform.

Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Humboldt County, California. The arbitrator's decision shall be final and binding. Class action lawsuits and class-wide arbitration are waived to the maximum extent permitted by law.

Contact for Legal Inquiries

For all legal inquiries, compliance questions, or notices, please contact: Territory Signal — legal@territorysignal.com. For CCPA/privacy requests: privacy@territorysignal.com.

TERRITORY SIGNAL · ALL RIGHTS RESERVED · 2026 · EFFECTIVE MAY 1, 2026